Thorpe Way Banbury Oxfordshire OX16 4SP


1.1 In these terms and conditions:-
1.1.1 "Banbury Van and Car Hire", "us", "we" or "our" means Banbury Van and Car Hire Ltd, Thorpe Way, Banbury, Oxfordshire.
1.1.2 "the services" shall mean the hire of vehicle(s) and any additional services offered by us in accordance with these terms and conditions;
1.1.3 "vehicle group" means the classification group of vehicle to which the vehicle belongs. This will be based on the size and specification of the vehicle.
1.1.4 "you" means the individual customer, organisation or business.
1.2 Please read these terms and conditions carefully as they apply to the supply of information and services by us to you through our website.
1.3 If you are uncertain as to your rights under these terms and conditions or you want an explanation about them please e-mail our customer services at If you do not agree with these terms and conditions, you are not authorised to use this website.
1.4 We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
1.5 We may revise these terms and conditions without notice. It is your responsibility to regularly review these terms and conditions before any order is placed in case of any change.
2.1 We will treat each order for the services as an offer by you to purchase the services in accordance with these terms and conditions.
2.2 You must be over 21 years of age, but less than 75 years of age, and resident in the United Kingdom to proceed with an order.
2.3 We will acknowledge receipt of your order without undue delay by phone. Please note that our acknowledgement of receipt of your order is not our acceptance of your order.
2.4 No order submitted by you is accepted by us until we supply you with the vehicle. No contract shall exist between you and us until we supply you with the vehicle.
2.5 We reserve the right to place restrictions on the volume of vehicles or additional services ordered.
3.1 All vehicle and additional service descriptions and any content on our website are intended merely to present a general idea of our services. If you require any further details, please e-mail us at, providing details of the additional information you require.
3.2 We do not offer any guarantee on the make or model of vehicle you will receive. The vehicle that appears on the website is for guidance only and may be substituted for an alternative or similar vehicle. If we cannot provide you with a vehicle within the vehicle group requested we reserve the right to upgrade the vehicle (at no extra cost to you) to another vehicle group. If we need to upgrade the vehicle group we will use our reasonable endeavours to contact you by telephone and/or e-mail before you collect the vehicle.
3.3 We may hold two different models of the same vehicle. We cannot guarantee which model you may receive or the type of fuel the vehicle will use before you collect the vehicle.
4.1 The rental price of our vehicles is shown on prices page. This price includes:-
4.1.1 roadside assistance with a provider of our choice;
4.1.2 mileage allowance.
4.2 The rental price of the vehicle will not include the following (please note that this is not an exhaustive list):-
4.2.1 fuel costs;
4.2.2 deposits requests by us;
4.2.3 fines, penalties toll charges etc you may incur;
4.2.4 late return fees;
4.2.5 additional insurances; or
4.2.6 special requests.
4.3 If we need to vary the rental price to take account of any changes in taxes and duties, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your order without any cost to you.
5.1 When you hire with us we will request payment in full for the whole rental period and the payment will be taken immediately from your account.
5.2 Banbury Van and Car Hire will require information from you in order to process your payment
5.3 You acknowledge that we may ask a third party to provide a credit/fraud report on the basis of the credit/debit card details and other personal details that you provide.
5.4 If we do not receive any payment on the due date then we may delay provision of the vehicle(s) until such payment is received by us.
5.5 The rental payment will be made in pounds sterling.
Where we are unable to fulfil your order we shall inform you and repay any sum paid by you as soon as possible. We will use reasonable endeavours to ensure that such notification will be within a reasonable time before collection.
The vehicles will at all times be owned by us and you should not make any representation that may lead third parties to believe otherwise.
8.1 You must ensure that you submit any necessary information upon request to enable us to provide you with the services.
8.2 When you pick up your vehicle you must bring:-
8.2.1 a valid driving licence (for each driver);
(Please note: customer must present both parts of the new two-part UK Drivers Licence at time of rental.)
8.2.2 a form of ID (for each driver) as detailed in condition 8.4; and
8.2.3 a valid credit or debit card.
8.3 In order for you to rent a vehicle, you will need to have held a full UK manual driving licence (this will include the electronic counterpart available on line at for at least two years. This may be different for certain vehicle groups, please call us to check. When you collect your vehicle, you must present a full driving licence for all named drivers, with details of all endorsements. It is your responsibility to ensure that an appropriate driving licence is provided. This will be copied and the details retained by us. No refunds will be given for rentals rejected due to non-production of an appropriate driving licence.
8.4 You must also provide two valid forms of identification bearing your current home address which need to be a mixture of a bank statement, a utility bill or a solicitor's letter. The documentation must be no older than 3 months old prior to the start of the hire. The documentation is required for every driver who will be using the vehicle during the hire period and must be presented when collecting the vehicle. These must be original postal documents, as photocopies or internet printouts will not be accepted.
8.5 We reserve the right to refuse rental of vehicles if you have received an endorsement for dangerous driving, driving whilst drunk or on drugs, theft or unauthorised taking of vehicles or if you have been disqualified for 12 months or more, also if you have more than 6 current points on your licence, (minor offences only). If any of the following endorsements appear on your driving license then we will be unable to rent you a vehicle: AC, BA, CD, DD, DR, IN, UT and TT (within 5 years of offence). Also, two or more periods of disqualification. Endorsements on licences will be taken from the date of conviction, not from the date of the offence. Please note that a disqualification over 5 years old is acceptable even if it is still showing on your licence. If you have placed an order with us when you have such endorsements, we will not be required to refund any payments made by you.
8.6 Rental of vehicles is at our discretion and we reserve the right to refuse rental of vehicles to any person.
8.7 UK residents must provide a UK licence - an international licence is not acceptable. It is a legal requirement for any non-UK citizen to obtain a UK licence if they are driving in the UK for a period exceeding 3 years.
We reserve the right to refuse to provide a vehicle to you if, when attempting to collect the vehicle, you are, in our reasonable opinion, unfit to drive or you do not meet the eligibility requirements. In such case the contract will terminate immediately and, unless we rent the vehicle allocated to you to a third party for the relevant hire period, we will have no further liability towards you. We shall be under no obligation to take any steps to actively seek a third party to rent the vehicle allocated to you.
10.1 We do not require a deposit, however we do take card details to secure your booking. In the event of damage upon return of the vehicle or cancellation within 24 hours of collection, your card will be charged to cover collision damage excess, theft, fines and penalties, fuel or duration of hire. Should we incur any expense as a result of your actions or any other reasonable administrative costs these will also be charged.
10.2 For drivers under 24 years of age depending on the vehicle you are hiring you may be charged an deposit. You should contact us before proceeding to place an order.
11.1 You understand that all insurance cover is provided by us for a maximum of 21 days from collection and we are not required to obtain the best premium that is available on the market. Liability for claims in excess of the insurance cover purchased rests with you. The insurance we provide is third party cover only and any damage to our vehicle will be paid for out of the deposit paid at the time of the hire.
11.2 You should not exceed the maximum number of passengers suggested for the vehicle. If you do, the insurance will be invalid and you will be responsible for any payments that would have been normally made by the insurer.
11.3 Where the vehicle is subject to theft or fire, you must contact the police and report the incident within 24 hours. You must then submit a copy of the police report, the rental agreement and the vehicle keys to us.
11.4 Theft protection does not apply beyond the rental date agreed with us therefore if you do not return the vehicle on time you will be responsible for any costs that we may incur against any theft.
11.5 If you invalidate the insurance policy for the vehicle, you will be responsible for indemnifying us for any loss that we may suffer.
You can arrange for additional drivers to be permitted to drive the vehicle. A surcharge will apply. Further details of how to add an additional driver and what charges will apply can be obtained from contacting . All additional drivers must be present at the time of hire.
13. FUEL
The vehicle will be provided with a full tank of petrol/diesel. You will be required to return the vehicle with a full tank of petrol/diesel or incur a refill charge at £2 per litre.
You will be responsible for any costs of parking fines or others penalties incurred whilst you rent the vehicle. We reserve the right to make reasonable charges for our time incurred and the administration costs involved in processing any fines and/or penalties. At present our administration charge for processing any fines and/or penalties is £30.
15.1 The vehicle will be held for 1 hour after the agreed time of collection. If you are going to be later you must contact us within a reasonable time frame otherwise you will be charged for aditional days hire.
15.2 An out of hours collection services is not offered by us. Our opening times can be found in the "Home" section of our website. We DO NOT offer a key drop facility and the hirer is responsible for the vehicle and any damage at all times until the vehicle can be checked by a member of our staff.
15.3 If you return the vehicle later than the time agreed, we reserve the right to charge you for the additional days that you have had possession of the vehicle. The charges incurred will be at the usual daily rental rate of that vehicle.
15.4 The vehicle must be returned to us in the same condition as it was in when we provided you with the vehicle. Failure to do so will allow us to charge payment to you for restoring the vehicle to the original state and condition that it was in when it was provided to you.
16.1 You must not:-
16.1.1 use the vehicle for any illegal or immoral purpose;
16.1.2 drive the vehicle off road; or
16.1.3 deliberately damage or tamper with the vehicle,
please note that this is not an exhaustive list.
16.2 If the vehicle is lost, damaged or stolen you should contact us immediately. In the event that the loss, damage or theft is not covered by the insurance cover provided, you will be liable for all loss and damage incurred by us.
The vehicle is to be driven within the UK mainland only. Vehicles can only be taken outside of the UK mainland with our written permission. Please contact us for more information on this.
18.1 We will supply the vehicle free from mechanical defects for the period of rental agreed in the order confirmation. This guarantee does not cover repairs, replacements, adjustments or other works that are necessary as a result of:-
18.1.1 wilful or accidental damage, misuse or neglect by you; or
18.1.2 unauthorised alterations or additions; or
18.1.3 any unforeseeable circumstances which are not due to our fault or negligence; or
18.1.4 any attempted repair which you have made without our approval; or
18.1.5 any failure to follow our instructions.
18.2 You are asked to examine the vehicle as soon as is reasonably possible after you collect the vehicle and notify us of any defect as soon as practicable after the defect is discovered.
18.1 We will not be liable for any losses that you suffer as a result of any breach of the contract between us except those losses that are reasonably foreseeable by both of us at the time we enter into a contract with you. We do not accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement whether or not you enter into these terms in your capacity as a consumer or as an organisation or business.
18.2 Our total liability for losses arising out of your rental of any vehicle shall be limited to the total rental price paid by you under which the claim arises for any one event or a series of connected events.
18.3 We shall not be held responsible for you or any of your party driving under the influence of alcohol or drugs, causing wilful damage, off road driving or driving without due care and attention. If we do suffer damages as a result of your actions, you agree to indemnify us against all losses, costs, expenses or liability we may incur in respect of your or your party’s actions.
You can cancel your order up to 24 hours before your pick up date and time. Credit and debit card fees are non-refundable.
Nothing in these terms and conditions affects your statutory rights.
You can contact us to enquire about the status of your order or with any other query between 9am and 5pm weekdays. Calls will be charged at your telecoms services provider’s normal rates.
22.1 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
22.2 If you have a complaint you should contact us through any of the methods listed on the "Contact Us" section. We will try to solve any disagreements quickly and efficiently. Posts to social media is not an effective manner to resolve any problems you may have.

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